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VAT - Orders & Shipping

Buyers outside the EU do not pay VAT on purchases. 

EU citizens can be VAT Exempt too!  You don't have to pay VAT on certain goods and services that you buy in the UK.

In general the equipment covered by this scheme are items that are of practical help because an illness or disability. Day Clocks are eligible for zero-rated VAT.

To be eligible a long-term illness or disability must meet any of the following conditions:

  • A physical or mental impairment which has a long-term and substantial adverse effect upon the ability to carry out everyday activities.
  • A condition that the medical profession treat as a chronic sickness, such as Alzheimer's, Dementia, Stroke, Diabetes or Terminal Illness.
  • People do not qualify if simply elderly & able-bodied, or only temporarily disabled or incapacitated.

You do not have to buy the goods in person. If your parent, guardian, wife or husband buys the goods and services for you, then you will not be charged VAT for what counts as personal or domestic use. Personal or domestic use means that the goods or services are supplied for your own private use, rather than for business purposes.

As you proceed through checkout you will be prompted provide the name and condition for whom the purchase is intended.  EG: Mrs Mary Smith – Memory Loss.

If you are in any doubt as to whether you are eligible to receive goods or services zero-rated for VAT you should consult Notice 701/7 VAT reliefs for disabled people or the HMRC National Advice Service on 0845 010 9000.



Almost all items are shipped by Royal Mail "Signed For" (formally 'Recorded Delivery').

We endeavour to ship out the same day for orders received and completed before 12 noon Monday to Friday. After this deadline orders will be shipped the following working day. Orders received after 12 noon Friday's will be shipped the following Monday (Excluding Bank Holidays) This includes when Special Delivery is selected.  

PO Box numbers are not a valid postal address (as there is nobody to sign for the delivery) anyone entering Box numbers for a delivery address must accept full responsibility for the goods shipped. This includes lost or undeliverable items; they will not qualify to be refunded by the supplier. The supplier/shipper will supply a Tracking Number for the item and responsibility ends there if an incorrect address or Box Number is entered as a delivery address.

Shipping costs are calculated automatically by the items Weight and Destination during checkout.

Please Note: We reserve the right to change the shipping carrier to provide the best service: i.e. Courier may be changed for (Next Day) Special Delivery via Royal Mail in case the courier service may be out of time.

Whilst we understand customers wishing to send their purchase as a gift, we strongly recommend that Day Clocks are not sent directly to Alzheimer's / Dementia sufferers unless there is someone at that address to set it up and explain what it is.

International orders are generally received in less than 7 days.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.