VAT - Orders & Shipping
Buyers outside the EU do not pay VAT on purchases.
EU citizens can be VAT Exempt too! You don't have to pay VAT on certain goods and services that you buy in the UK.
In general the equipment covered by this scheme are items that are of practical help because an illness or disability. Day Clocks are eligible for zero-rated VAT.
You do not have to buy the goods in person. If your parent, guardian, wife or husband buys the goods and services for you, then you will not be charged VAT for what counts as personal or domestic use. Personal or domestic use means that the goods or services are supplied for your own private use, rather than for business purposes.
As you proceed through checkout you will be prompted to tick the VAT Exemption box and later provide the full name and condition for who the purchase is intended for. EG: Mrs Mary Smith – Dementia.
Almost all items are shipped by Royal Mail "Signed For" (formally 'Recorded Delivery').
We endeavour to ship out the same day for orders received and completed before 12 noon Monday to Friday. After this deadline orders will be shipped the following working day. Orders received after 12 noon Friday's will be shipped the following Monday (Excluding Bank Holidays) This includes when Special Delivery is selected.
PO Box numbers are not a valid postal address (as there is nobody to sign for the delivery) anyone entering Box numbers for a delivery address must accept full responsibility for the goods shipped. This includes lost or undeliverable items; they will not qualify to be refunded by the supplier. The supplier/shipper will supply a Tracking Number for the item and responsibility ends there if an incorrect address or Box Number is entered as a delivery address.
International orders are generally received in less than 7 days.