INTERNATIONAL COUNTRY ORDERS
We are often requested to ship to many parts of the world, which we have removed from our shipping list. The reason is due to the problems we have experienced in extra long delays, or in many instances none arrival of items shipped in good faith.
PLEASE NOTE: We have no objection to buyers organising and accepting responsibility to collection from our office to ship to any destination required.
Almost all items are shipped by Royal Mail "Signed For" (formally 'Recorded Delivery').
We endeavour to ship out the same day for orders received and completed before 12 noon Monday to Friday. After this deadline orders will be shipped the following working day. Orders received after 12 noon Friday's will be shipped the following Monday (Excluding Bank Holidays) This includes when Special Delivery is selected.
PO Box numbers are not a valid postal address (as there is nobody to sign for the delivery) anyone entering Box numbers for a delivery address must accept full responsibility for the goods shipped. This includes lost or undeliverable items; they will not qualify to be refunded by the supplier. The supplier/shipper will supply a Tracking Number for the item and responsibility ends there if an incorrect address or Box Number is entered as a delivery address.
Delivery costs are calculated automatically by the items Weight and Destination during checkout.
Please Note: We reserve the right to change the shipping carrier to provide the best service: i.e. Courier may be changed for (Next Day) Special Delivery via Royal Mail in case the courier service may be out of time.
Whilst we understand customers wishing to send their purchase as a gift, we strongly recommend that Day Clocks are not sent directly to Alzheimer's / Dementia sufferers unless there is someone at that address to set it up and explain what it is.
International orders are generally received in or around 10 days, however due to the present Covid -19 situation which varies from country to country. No investigations can be instigated before a 3 month delay is reported.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Our returns information can be found on our Returns & FAQs page.