FAQs & Returns
Frequently Asked Questions
I wanted a clock with an alarm do you make one?
After a Five Year Study we found that Alarms can and do cause confusion and sometimes distress for many who suffer with Alzheimer's & Dementia condition. We are aware that some Copycat makers have included alarms. We do not, as the original designers of these digital clocks for sufferers. We respected the results of the research which concluded that the less facilities to change the less accidental re-adjustment was required after fiddling by end users. A high volume of clocks accidently damaged by the user trying to make adjustments removed any advantage of the Clear Easy to Read display.
How do I change my clock to show a.m. / p.m.
It is very simple as days have 24 hour cycles, so only a 12 hour clock requires a.m. or p.m. to indicate the split of the day. To display the a.m./p.m. simply set your clock to the 12 hour mode. It is highly recommended that setting/changing is in the 24 hour mode, so 06:00 is in the morning and 18:00 is in the afternoon.
Is the Digital clock battery operated?
No, to produce the high quality clear display, batteries would last only hours powering a LED screen. There is a battery backup to remember the clock setting only. Power is from the supplied mains adaptor.
Is it wall hanging?
Yes it can be hung on the wall or it has a flip-out self-standing support for desk/table top use.
Does it glow in the dark?
Yes, this is something that a very small number of customers dislike at first, but most change their mind and like the vast majority are in favour of the low light the display produces and offering the easy to read day and time at any time!
Does the Calendar change automatically?
Yes, it has fully automatic Date Changes, it knows all the months with 30 or 31 day and all Leap Years too!
Only the Summer/Winter hour adjustment is not automatic.
Is it a Radio Controlled Clock?
No, Radio Controlled system has proved to be too unreliable in too many regions.
Will it show 12 hour a.m. / p.m. time?
Yes you can select the Time Mode in 12 hour or 24 hour display.
Can it show American Date style?
Yes, you can select either British 10 APRIL 2019 or American APRIL 10 2019 Date Mode.
Can I return it if I'm not happy with it?
We offer a 30 day money back return. However, the clock must be returned complete in its original condition and undamaged packing, shipping costs are not refunded.
We are most concerned with the growth of copycat products becoming available on the many selling platforms like eBay and Amazon. The biggest problem is that some are supplying their products with our instructions and guarantees which are not only unlawful and misleading they will not be honoured by DayClox Ltd. The extremely high volume of fraudulent activity especially in the UK makes it almost impossible to monitor, but if you have fallen victim to such crimes, we will do our best to help you, but if you didn't buy from DayClox Ltd we are limited to what we can offer.
Please Note: Clock returns must be accompanied with a Returns Number obtained from Dayclox Ltd.
Please understand that the original order postage paid is not refundable. This will have been paid for a carrier to deliver your order and is not recoverable.
Returns postage for faulty goods may be refundable but not guaranteed, it will only cover the basic cost to include "1st Class Signed For" service, it does not include "Special Delivery" or Courier Fees.